Yes, 93 ko's customer support is active 24/7, seven days a week — help is available even at 3 a.m. Support is available in Bengali, so there's no language barrier.
Contact channels:
- Live Chat: The fastest option. Click the chat icon at the bottom right of the website. An agent typically connects within 2 minutes.
- Email: support@93ko.biz — Send a detailed description of your issue. Replies typically arrive within 2–4 hours.
- FAQ & Knowledge Base: This page — most common questions are answered right here.
Where to go for each type of issue:
- Login issues or account blocked → Live Chat (instant resolution)
- Withdrawal delays or payment issues → Live Chat + Email (with tracking number)
- KYC verification → Send your ID via live chat or email
When contacting us via live chat, providing your registered mobile number or user ID helps us resolve your issue faster.
The security of your data and funds is 93 ko's top priority. We employ multiple layers of technical protection:
Data Protection:
- SSL 256-bit TLS Encryption: Every transaction between your browser and our servers is fully encrypted.
- Password Hashing: Your password is never stored in plain text — bcrypt hashing is used.
- Not shared with third parties: Your personal information is never shared with advertisers or any third parties.
Fund Security:
- Member balances are held in a separate account, completely segregated from the company's operational funds.
- Every financial transaction comes with a unique reference number that you can verify yourself.
Additional steps you can take to secure your account:
- Enable two-factor authentication (2FA) from your account settings.
- Use a strong, unique password.
- Always log out after using an unfamiliar device.
Read more The Privacy Policy page See here.
93 ko's Sports Betting section provides full real-time updates throughout every match. Just log in and head to the Sports page to find:
Live Score Feature:
- Real-Time Scoreboard: Live scores for cricket, football, badminton, and all other active matches update every few seconds.
- In-Play Odds: Odds shift in real time as the game unfolds — giving you the chance to bet at exactly the right moment.
- Match Statistics: Run rate, ball-by-ball commentary, wickets, corners, cards — detailed stats based on the sport.
- Live Streaming: Watch selected matches live — accessible as long as you have any balance in your account.
How to access:
- Log In.
- From the top menu, go to Sports Betting.
- Click the "Live" tab.
- Select your preferred match to view live scores and odds side by side.
The full experience is available on mobile too — rotate your screen to landscape mode for an even better view.
Absolutely — and we strongly encourage you to use them. The following tools can be activated from the "Responsible Gaming" section in your 93 ko profile settings:
1. Deposit Limit: Set a daily, weekly, or monthly deposit limit in advance. Lowering a limit takes effect immediately, while increasing it requires a 24-hour cooling period.
2. Loss Limit: Your session will automatically end once you've lost a set amount.
3. Session Timer: Decide how long you want to play before you start — you'll receive an alert when your time is up.
4. Cooling-Off Period: You can take a break for 24 hours, 3 days, or 1 week. No new bets can be placed during this period.
5. Self-Exclusion: You can fully deactivate your account for anywhere from 7 days up to 5 years.
How to Set It Up: Log In → Profile Icon → Account Settings → Responsible Gaming. To learn more, visit the Responsible Gaming Page See here.
Don't worry — account locks are usually easy to resolve. The steps depend on the reason for the lock:
Reason 1 — Repeated Incorrect Password:
- After 5 incorrect password attempts, your account is automatically locked for 30 minutes.
- Wait 30 minutes and try again, or use the "Reset Password" option.
Reason 2 — Suspected Security Breach:
- Your account may be temporarily locked if a login attempt from an unusual location or device is detected.
- Verify via SMS to your registered mobile number to unlock your account instantly.
Reason 3 — Incomplete KYC:
- Without identity verification, withdrawals may be blocked after a certain amount.
- Go to your profile and upload your NID and a selfie.
For an immediate resolution: Reach out via Live Chat and provide your registered mobile number. A support agent will verify your identity and unlock your account within 5 minutes.
93 ko's withdrawal process is the fastest of any betting platform in Bangladesh. bKash and Nagad are directly supported.
Withdrawal time:
- bKash: Typically 10–20 minutes. KYC-verified accounts are usually processed within 15 minutes.
- Nagad: Average 15–25 minutes.
- Rocket: Average 20–30 minutes.
- Bank Transfer: 1–2 business days.
Limits:
- Minimum Withdrawal: ৳500
- Maximum single withdrawal: ৳50,000
- Daily Maximum: ৳1,00,000 (for KYC-verified accounts)
Withdrawal Steps:
- Log In → Wallet → Withdrawal.
- Select an amount and method.
- Confirm your bKash/Nagad number.
- Verify with OTP.
- Submit — you will receive an SMS confirmation.
Please note: Winnings from bonuses require meeting the wagering requirement before withdrawal. You can track your progress under the "Bonus" tab in your profile.
No, users under 18 are strictly prohibited from creating or using an account on 93 ko under any circumstances. This is our strictest policy.
Age Verification Method:
- Registration time: A date of birth is required during registration, and you must agree to the 18+ terms.
- For KYC Verification: Age is verified using your National ID (NID). If the NID shows you are under 18, your account will not be approved.
- Before Withdrawal: Identity re-verification is always required before large withdrawals.
For Family Protection:
- If you think a minor family member may have access to your account, change your password immediately.
- Enabling 2FA gives your account an extra layer of security.
- If you suspect a minor is using an account, contact support immediately — the account will be suspended right away.
For more information on Responsible Gaming, Responsible Gaming page Read here.